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Delivery & Returns

Delivery

Wuffstuff.com endeavours to keep postage and packing charges to a minimum. Available delivery methods will be displayed to you at checkout prior to payment.

Delivery methods

Economy delivery - £2.99

Your order will be despatched via Royal Mail 48hr or Hermes courier and should arrive with you in approximately 3-5 working days. However we would ask you to wait 7 working days before contacting our Customer Service Team for assistance.

Standard delivery - £4.50

Your order will be despatched via Royal Mail 24hr and should arrive with you in approximately 2-3 working days. However we would ask you to wait 5 working days before contacting our Customer Service Team for assistance.

Express delivery - £9.00

Your order will be despatched via express courier and should arrive with you in approximately 1-2 working days. Express deliveries may require a signature. Orders will usually be despatched the same day1.

Free delivery

Where selected products are offered with free delivery your order should arrive with you within 5 working days. Deliveries will be made via any one of our chosen couriers and may require a signature.

Delivery Time

 

Wuffstuff.com understands the importance of getting your products to you within the indicated timescale and therefore endeavours to despatch your order within 24 hours of receipt.  Orders placed after 12noon on a Friday will not be processed and despatched until the following Monday (with the exception of Public Holidays when your order will be processed on the next working day).

Orders with multiple items

Should you order more than one product (where one or more of the products are advertised with free delivery), please be assured that the postage charges shown at checkout will only apply to those products within your basket which do incur a delivery charge.

Please note that multiple item orders may arrive in separate shipments however this will be confirmed to you via email upon the despatch of your order.

Where we deliver

 

The delivery methods enable Wuffstuff.com to despatch orders via Royal Mail to locations throughout the UK. In instances where it is necessary to utilise a courier to deliver your order due to the location, it may be necessary to charge a supplement2. Please contact the Customer Service Team prior to ordering if you think you may be affected by this.

 

1 Every effort will be made to ensure your order is despatched the same day, however this cannot be guaranteed. It is recommended that you contact the Customer Service team prior to ordering who will confirm whether same day despatch is available.

 

2Postage supplements AB 31-38, AB 40-56, BT, GY, HS, IM, IV, JE, KA (27-28), KW, PA (20-88), PH (4-50), TR (21-25), ZE, Northern Island, Isle of Man, Isles of Scilly, Isle of Wight

 

Returns

Wuffstuff.com is committed to providing you with the best possible products, prices and service. All products carry a 12 month warranty. If however you find your product to be faulty, damaged in transit, differing from the description on the Wuffstuff.com website or you are not happy with the product you may return it to us.

Faulty products will be replaced and where no replacement is available a refund will be issued. If you consider your product to be faulty but on return to us it is found to be satisfactory then your product will be returned to you and no replacement or refund will be issued.

The 12 month warranty excludes faults caused by accident, neglect, misuse, wear and tear or failure to follow the instructions.

Customers wishing to return any part or all of their order should contact the Customer Service Team outlining their order number, details of the product(s) to be returned and the reason for the return. The Customer Service Team will notify you of the return instructions.

Should any of the products in your order not meet your requirements this must be advised to the Customer Service Team within 30 days of delivery. Only within this period will a full product refund be provided.

Returns for orders where the product does not meet your requirements such as (but not limited to) incorrect size, incorrect colour, misdescription, may be returned for a full product refund. The returned product must however be in its original re-saleable condition (unused with any tags and/or labels attached). Wuffstuff.com reserves the right to refuse a refund request where the returned product does not comply with the returns policy. In such circumstances the returned product will be delivered back to you.

Customers seeking to exchange their products, e.g. for an alternative size or colour, may return their existing product (in accordance with the above return procedure) and then re-order the correct product as desired.

Unless the product is faulty or damaged it is your responsibility and cost to return the product to us (in accordance with the above procedure). Wuffstuff.com recommends, for your own security, that you use a tracked delivery service for your return.

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